Return, Refund & Exchange Policy

Watch Time India

At The Watch Time India, we are committed to delivering premium quality timepieces. Every watch undergoes a strict quality check and is carefully packed before it leaves our facility.

We understand that issues can occasionally occur during transit. Please review our policy below carefully before making a purchase — ignorance of this policy will not be accepted as grounds for exception.

1. Eligibility Criteria

We accept return, exchange, or refund requests only for the following issues:

• You received a physically damaged product.
• You received the wrong item (incorrect model or colour).
• There are missing items or accessories from your package.

⚠️ Please Note: We do not accept returns, exchanges, or refunds for personal dislikes, change of mind, or subjective styling preferences. Minor colour variations caused by digital photography or monitor/screen settings do not qualify as a defect. Small issues such as loose threads, removable stains, or minor finishing variations are also not considered damage.

2. Personal Dislike Return Policy

We understand that sometimes a product may not feel right once it arrives, even when it matches its description accurately. To accommodate this, we offer a limited Personal Dislike Return option under the following conditions:

• Report within 48 hours: You must inform our support team within 48 hours of receiving your product. Requests made after this window will not be accepted.
• Original packaging required: The product must be returned completely unused, in its original condition with all original packaging materials fully intact.
• Courier charge deduction: A 10% courier charge will be deducted from the order value to cover reverse pickup and reshipping logistics. This charge is the customer’s responsibility.
• Non-refundable — credited to next order: Payment is non-refundable to the original payment method. The adjusted amount (after 10% deduction) will be credited and applied toward your next order only.

To initiate a Personal Dislike Return, message our support team on WhatsApp within the 48-hour window with your order details and reason for return.

3. Mandatory 360-Degree Unboxing Video

To protect against fraudulent claims and ensure fairness to all customers, a continuous, 360-degree unboxing video is strictly mandatory for any return, refund, or exchange request — including Personal Dislike Returns.

The video must meet the following requirements without exception:

1. Recording must begin before breaking the seal or opening the outer courier packaging.
2. The entire package and shipping label must be clearly visible throughout.
3. The video must be fully continuous — no cuts, edits, or pauses.
4. It must clearly show the unboxing process and specifically point out the damage, wrong item, or missing product.

Without this exact video proof, our team will not be able to process any return, replacement, or refund request — no exceptions.

4. How to Report an Issue

• Time Limit: Any issue must be reported to our team within 2 days (48 hours) of the delivery timestamp from the courier. Requests made after this window cannot be accepted.
• Non-receipt of order: If tracking has been shared and your order has not arrived, report the issue within 7 days of the expected delivery date.
• To initiate a claim: Message our support team on WhatsApp with your order details and attach your unboxing video.

5. Refund Timeline

Once your claim is reported with valid unboxing video proof and reviewed by our team, approved refunds will be processed within 2–3 business days. Refund timelines may vary slightly depending on your bank or payment provider’s processing time after we initiate the refund.

Note: Personal Dislike Returns are not refunded to the original payment method. The adjusted balance (after 10% courier deduction) is credited toward the customer’s next order only.

6. Return Shipping Cost

• Standard eligible returns (damaged, wrong item, or missing product): The reverse pickup shipping cost is borne by us. You will not be charged for returning a product that qualifies under the standard eligibility criteria.
• Personal Dislike Returns: A 10% courier charge is deducted from the order value and is the customer’s responsibility, as outlined in Section 2.

7. Exchange & Reshipping Guidelines

• Product Condition: Items approved for exchange must be returned completely unused, in their original condition, with all original packaging materials intact.
• Dispatch Confirmation: All orders are dispatched only after your final confirmation. Please ensure all details are correct before confirming.
• Return to Origin (RTO): If a parcel is returned to us due to customer unavailability, an incomplete address, or delivery refusal, no refund will be issued under any circumstances. The customer must clear the RTO charges and fresh reshipping fees before the package is dispatched again.

8. Cash on Delivery (COD) & Advance Payment Policy

We offer Cash on Delivery (COD) on most of our products for your convenience and confidence while shopping with us.

• Orders above ₹10,000: A 10% advance payment is mandatory to confirm the order, with the remaining balance payable via COD on delivery.
• 100% Advance Payment Option: Customers who choose to pay the full amount in advance receive a 10% discount on their total order value.

9. Additional Policy Notes

• Slight colour variations may occur due to digital photography or monitor settings and do not qualify as damage or grounds for return.
• Dispatch delays may occasionally occur due to operational reasons, but all orders are dispatched in a timely manner.
• Minor issues such as loose threads, removable stains, or small finishing variations are not considered damage under this policy.
• Customers are advised to track their orders actively and report any non-delivery issues within the stated window.

10. Copyright & Intellectual Property Notice

If you believe any content on our website — including images, logos, or product descriptions — infringes upon your intellectual property rights, please email us with your contact information, proof of ownership, and the specific link or URL of the content in question. We take these matters seriously and will review and address valid claims promptly.

Customer Support Contacts

• WhatsApp Support (Order Issues): +91 6355 829 819
• Email Support (IP & Legal Queries):
  watchtimeindia12@gmail.com
• Store Address: Fatima Manjil S.S Musafirkhana Masjid Bunder Mumbai 400001

Thank you for shopping with The Watch Time India. We truly appreciate your trust and cooperation. Please read this policy thoroughly before making a purchase — a clear understanding of these terms ensures a smooth experience for both parties.